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Social Responsibility

Our mission is to generate revenue for the state of Texas through the responsible management and sale of entertaining lottery products. Serving our social responsibility standards, we strive to provide optimum protection for our players and retailers while ensuring the sale and validation of lottery tickets are performed in compliance with agency rules. Activities include: hotline support, retailer surveys and inspections, investigation of complaints or questionable activities related to lottery games, supervision of lottery drawings and ticket validations, and implementation of the agency’s Responsible Gambling initiatives.

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